Transform your Service for the 21st Century - Are you fit enough?

Start to 'get active' with this lively interactive day by Howard Kendall.

The 21st century is the fastest moving - ever. Service experiences are getting more important as a differentiator where technology or products can be much the same or innovation is quickly imitated. That means your services probably need a total fitness overhaul - or at least a good update. It's just the same as getting your body fit - let it slip behind and you are in trouble!

Howard will use a mix of video, workshops and case studies to help you form your action plan for your own 'Service Fitness Workout'. Come with an open mind, common sense and a desire to improve for your customers - leave with a plan and some tools to get you started!

This day long seminar will break down the key elements of your service or support for your customers, and develop a fitness routine for each. This will include:

- How to create truly outstanding customer service experiences - and decide if they are needed for YOUR customers - or not!
Esiseminaarin teemat - The fundamentals and practice of true customer understanding
- How to develop a great customer culture in your organisation, linked to the business strategy and objectives
- The best techniques for recruiting and motivating service orientated people
- The most effective use of processes and technology to give YOU control whatever your customers do
- The right things to measure, getting effective customer feedback and how to use both to create ongoing service quality improvement Howard Kendall, Founder & Chairman, SDI Europe Howard is Founder and Chairman of SDI - the Service Desk Institute. He is one of Europe's foremost authorities on Customer Service with a specialism in the service desk and IT support industry. As a keen supporter of wider citizen and consumer consultation he is also a Director of the Consultation Institute.